Camelbak - Resolved/Rave

I have nothing but good things to say about Camelbak.  I have only ever contacted Camelbak twice and it was years apart about two different issues.

I got my first Camelbak in 2000.  It was a backpack and I bought it for a multi-day bike ride that I was going on (as a medic, I'm not that good of a cyclist).  My backpack was so amazing that I started taking it to work with me as a firefighter.  I could leave it on the engine all day and it stayed cold all day.  It was great.

A couple of years later I got my first "better bottle" which is now the Eddy .75L.  I had it for 4 years.  Then one day my cat knocked it off my dresser onto the hardwood floor and it broke the little thumb thing that you use to open the bite valve.  I called Camelbak to inquire about how to purchase a new one (it wasn't on their website) and the woman said they would just send me one.  For free, not even charged for postage.  I was pretty impressed because I had owned that for years.  It came promptly and I was happy.

Then one day 2011, I got a notice about new colors and there was a lovely deep amethyst color.  I had to get one.  Or two.  Or three.  So for the last two years, I have had two full bottles in the fridge and one with me.  All the time.  In bed, in the car, on the sofa, at the table.  When one was empty, I filled it, put it in the fridge and took a cold one.

About two months ago, two of them were starting to mold a day or so after being washed.  I tried bleach, oxiclean, vinegar, boiling water.  I called Camelbak and asked for their opinion.  A very nice woman asked me a bunch of questions and then told me that they weren't meant for "storage" and they really needed some drying time.  I asked her if I could order some tops through her and she said she would just send me three tops, bite valves and straws.  She didn't even charge for postage.  She told me to that after refilling to switch the top and let the other one dry out.

I can't think of another company that stands by their products as much as Camelbak does.  You would think that this would lead to decreased sales because no one would ever need to be a repeat customer but you'd be wrong.  I recently bought bottles for my wife and my mother because everyone should have a Camelbak!

http://www.camelbak.com/
customerservice@store.camelbak.com
800-767-8725