How to NOT get Your Complaint Resolved

There are definitely different ways to ask for customer service assistance.  Everyone has a different style and way of doing things.

For example, I have no problem Facebook-shaming a company.  However, that is not my first attempt at getting something resolved.  Usually an email or phone call will get things accomplished and rarely escalate to the public-shaming forums.

What this woman, Taylor Chapman, did in Florida to a Dunkin' Donuts employee is reprehensible.  She works as a "videospokesperson" (I'm guessing they mean TV ads when they write this) for several local companies and I sincerely hope that every company she has worked for drops her ads.

Everyone that knows me also knows that I am pretty uptight about getting receipts.  That being said there is definitely a hierarchy of receipt importance.

New high-end mattress?  Receipt!
New television?  Receipt!
Grocery shopping trip?  Receipt!
Expensive dinner with a tip?  Receipt!
Gasoline?  Receipt!
Stopping at the Airport Quik-Mart for an ice cream bar?  Preferred but my world won't end.
Late-night snack at Dunkin' Donuts?  Preferred but my world won't end and I sure as heck won't berate and harass an employee over it!

Dunkin' Donuts, like Taco Bell, Sonic, Burger King and many other places have a policy that states if you are not given a receipt, your order will be free.  None of those policies say that you can come back the next day and order two of everything on the menu.  What you are supposed to do if you do not receive a receipt is immediately ask for a manager (or in the case of Taco Bell, call 1-800-THE-BELL) so they can look up your order and refund you for the cost of your purchase.

Does this policy work?  Yes, it does.  I have never attempted to get my money back but one time when I was at my local Dunkin' Donuts I was waiting for my order, the cashier realized that he had not given me my receipt and asked for my card to refund my money. Really?  Thanks, but that's not necessary.

Even if something far worse than a missing receipt happened to Taylor Chapman, there is no reason IN THE WORLD to bust out the "N word" and go on a tirade about someone's ethnicity.  Her rant makes her sound insane and is easily refuted.  For example, DD doesn't sell French fries so I find it impossible that someone "pissed in her fries" as she claims.  And if someone actually did do that, she's a moron for continuing to patronize that establishment.  Further, blaming a bunch of college-aged DD workers for the 9/11 terrorist attacks does nothing to establish anything other than the fact that Taylor Chapman is clearly disturbed.

Taylor Chapman's video is preserved here on The Smoking Gun.  She has deactivated her Facebook account.