My sister started using it when her baby was born in November. She called me a couple of weeks ago and told me that one of the stroller straps had broken. They are made of a stretchy, rubbery material and they'd probably be better off if they were made from fabric or the black, thick bungee cord material but in any case, they should not have broken after six months of use.
I called JJ Cole, had to push a bunch of buttons but then immediately got to speak to to Fred who was very nice. He completely understood and said that it occasionally happens. They offered free replacement straps and would have shipped directly to my sister except that she lives outside of the United States. They did ship them to me for free and they were shipped that same day.
All in all, excellent customer service.
JJ Cole - 800-987-6828
| customerservice@jjcoleusa.com |
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